Dated Planner

Shipping & Returns

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 1-7 business days if your item is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.

• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

• If your order is in stock and your credit card is approved by our fraud guarantee department, the item(s) ordered will ship within 1-2 business days from the date of your order.
• We will send you the tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out.
• If you don’t receive tracking information from us within 3 business days of your order confirmation (usually it will be within 1), feel free to follow up with us at support@transcendingwaves.com

Damages:

• Please inspect the packaging of your item(s) when they arrive.
• If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
• If your item(s) do arrive damaged, please send photos to support@transcendingwaves.com and we will process an immediate replacement or refund.

Shipping Damages:

If you believe that an item has arrived damaged or with a defect, contact us at support@transcendingwaves.com and send a picture of the damage along with a description of the damage and we will happily file a warranty claim on your behalf. You must do this within 10 business days of receiving your order. We will not be able to ship you replacement if you send us photos after those first 10 days. Replacement orders typically take between 1-2 weeks to fulfill.

We do not issue refunds / returns for purely cosmetic blemishes from shipping. Shipping damage is a common thing with all shipping carriers. It depends on the person(s) handling the package. We do our very best to package our products so they will not get damaged in route to the intended destination. We will not issue refunds if boxes are refused because of box damage. Again we pack our products very well on the inside so they do not get damaged. We will issue any replacement parts due to shipping damage.

Backorders:

• From time to time, a product may run out of stock at our warehouse and the website wasn’t updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting another product sooner.

• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.

• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.

• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

In some rare circumstances, you may receive damaged merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a “back order.” Our goal is to make the buying experience as easy and enjoyable as possible.

Cancellations & Refunds:

All orders cancelled after 24 hours are subject to a $20 cancellation fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Returns:

If there are any issues with your order or if you are unsatisfied with it for any reason at all, just reach out to us at support@transcendingwaves.com with your order number and we will issue you a full refund, no questions asked.

Your satisfaction is ultimately the most important thing to us.

Satisfaction Guarantee

Our mission is to help you find the right product at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best experience possible.

Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our ability to ensure you are taken care of.

Your purchase with Transcending Waves is protected by the McAfee Secure Shopping Guarantee. 

Why Buy From Us

What sets us apart from the rest?

We are passionate about the products we sell, whether it be planners, padfolios, notebooks, bullet journals, wall calendars, or any related accessories. We are also very passionate about our customers. We believe that our customers make our business, without them we have no business.

Our goal is to be the most customer-centric brand in the planner market.

OUR COMMITMENT TO YOU

• World-class customer service.

• FREE USA shipping on every order and no sales tax.

• We guarantee that our prices are the lowest online.

• We have been in business since 2016 and have thousands of satisfied customers, check out our reviews on the product pages.

We provide the following value-added benefits with every order:

• 100% Secure Shopping

• We Value Your Privacy

• Authorized Online Dealer

• Best Return Policy

• Free Shipping Every day

• Low Price Guarantee

• Satisfaction Guarantee

• Courteous Sales Experts

WORRIED ABOUT PRICE?

We offer fast free shipping zero taxes anywhere, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

We understand buying a planner is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call at (802) 466-2727 or email us at support@transcendingwaves.com

CONTACT US

You can call our customer support team from 9 AM-5 PM EST Monday-Sunday at (802) 466-2727 

You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the blue messenger button in the lower-left corner.

You can email our customer support team: support@transcendingwaves.com and we will reply within 1-2 hours during regular business hours.

We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don't hesitate to contact us.